Privacy Policy
1. Introduction
At Broadway Family Clinic, we are committed to protecting your privacy and ensuring your personal and health information is handled with the highest level of safety and responsibility. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and interact with our digital services.
2. Collection of Personal Information
We collect information that identifies you ("Personal Information") to provide a seamless healthcare experience. This occurs when you:
Visit or navigate our website.
Register for a patient portal or account.
Complete online forms (appointment requests, contact forms, or pre-registration).
Subscribe to our clinic newsletter or respond to surveys.
The types of information collected include:
Identity Data: Name, date of birth, and gender.
Contact Data: Email address, phone number, and mailing address.
Health Data: Information regarding your symptoms, medical history, or insurance details necessary for your care.
Technical Data: IP address, browser type, and usage patterns via cookies.
3. Use of Information
Your information is used to enhance your care and improve our operations, specifically:
Clinical Care: To schedule appointments and provide medical services tailored to your needs.
Communication: To send appointment reminders, clinic updates, and responses to your inquiries.
Operational Improvement: To analyze website traffic and improve our digital resources.
Security: To protect our website and patients from fraud or unauthorized access.
4. HIPAA and Medical Privacy
As a healthcare provider, Broadway Family Clinic adheres to the Health Insurance Portability and Accountability Act (HIPAA). While this website policy covers general data, your Protected Health Information (PHI) is subject to even stricter protections under our Notice of Privacy Practices (NPP), which is available at our clinic location.
5. Protection and Security of Information
We implement industry-standard security measures to maintain the safety of your data:
Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmission.
Secure Storage: Personal data is stored on controlled, secure servers with restricted access.
Regular Audits: We perform periodic vulnerability assessments to ensure our systems remain robust against unauthorized access.
6. Sharing of Information & SMS Privacy
We do not sell, trade, or rent your personally identifiable information to outside parties.
Trusted Partners: We may share data with trusted third parties who assist us in operating our website or conducting our business, provided they agree to maintain strict confidentiality.
Legal Requirements: we may release information to comply with the law or protect the rights and safety of our clinic and patients.
SMS Privacy: SMS opt-in consent and phone numbers collected for text messaging purposes will NOT be shared with third parties or affiliates for marketing or promotional purposes.
7. Cookies and Tracking
Our website uses “cookies” to enhance your experience. These small files are placed on your hard drive for record-keeping and to track site interactions. You may choose to set your browser to refuse cookies; however, please note that some parts of the website may not function correctly without them.
8. Third-Party Links
Our website may contain links to third-party services (such as insurance portals or health resources). These sites have independent privacy policies. Broadway Family Clinic is not responsible for the content or activities of these linked sites.
9. Changes to This Policy
Broadway Family Clinic reserves the right to update this Privacy Policy at any time. Significant changes will be highlighted with a prominent notice on our website. Continued use of the site following updates constitutes your consent to the modified terms.
10. Contact Us
If you have questions regarding this Privacy Policy or how your data is handled, please contact our privacy coordinator:
Phone: (346) 800-5148
Email: office@broadwaydoctor.com
Address: office@broadwaydoctor.com