Your Health, At Your Fingertips

Broadway Family Clinic’s website is provided subject to your acceptance of the terms, conditions, and notices contained herein, and by accessing or using this website, you agree to be bound by these Terms & Conditions effective 2025. Broadway Family Clinic is committed to protecting your privacy, and by using this site, you consent to the collection, use, and safeguarding of personal information in accordance with our privacy practices. The clinic reserves the right to modify these terms at any time without prior notice, and continued use of the website constitutes acceptance of any updates. This website may include links to third-party sites not controlled by Broadway Family Clinic, and the clinic is not responsible for the content or practices of such external sites, nor does inclusion imply endorsement. Users agree not to use the website for unlawful or prohibited purposes, including attempts to access restricted information or disrupt site functionality, and any available communication features must be used responsibly without posting unlawful, abusive, or inappropriate content; the clinic reserves the right to monitor and remove such content. Clinic policies include a 48-hour notice requirement for appointment cancellations or rescheduling, with a $25 fee applied for late cancellations, same-day cancellations (except emergencies), or no-shows, which may be collected at a future visit; emergency cancellations should be communicated as soon as possible and documentation may be requested. Payment is due at the time of service unless prior arrangements are made, and while Broadway Family Clinic bills insurance as a courtesy, coverage is not guaranteed and patients are responsible for understanding their deductibles, co-pays, co-insurance, out-of-pocket maximums, non-covered services, and any remaining balances, as well as providing accurate and active insurance information at each visit. Prescription refills require contacting the pharmacy first to submit an electronic request, allowing 48–72 business hours for processing, with controlled substances subject to strict monitoring, required follow-ups, no early refills, and no management of chronic pain or long-term sleep medications; lost or stolen prescriptions may require documentation and may not be replaced, and after-hours or weekend requests are handled the next business day. Email is the preferred method for non-urgent communication, while emergencies should be directed to 911 or the nearest emergency room, and messages sent through the website may not be monitored continuously; protected health information should only be sent through approved secure methods. Website content is provided “as is” and may contain inaccuracies, and Broadway Family Clinic disclaims all warranties and liability to the maximum extent permitted by law for damages arising from use of the site. All content is Copyright © 2025 Broadway Family Clinic, with logos and branding being clinic trademarks, and for questions regarding these terms or clinic policies, patients may contact the office at (346) 800-5148 or office@broadwaydoctor.com

Broadway Family Clinic (“we,” “our,” or “us”) is committed to safeguarding your personal information and protecting your privacy, and this Privacy Policy, last updated January 2025, explains how we collect, use, store, protect, and share information when you visit our website, communicate with our clinic, or use our online services; by accessing or using this website, you acknowledge and agree to the practices described herein. We may collect personal and non-personal information when you browse the site, complete online forms, request appointments, communicate with us, or use interactive tools, including but not limited to your name, date of birth, contact details, insurance and billing information, health-related information necessary for care, and technical data such as IP address, browser type, device information, and site usage patterns. This information is used to provide medical care, manage patient records, schedule appointments, process payments, verify insurance, respond to inquiries, improve website functionality, personalize user experience, send clinic updates or important notifications, conduct internal analytics and quality improvement, and comply with legal and regulatory requirements, and we may also use de-identified or aggregated data for research or reporting purposes. Broadway Family Clinic employs administrative, technical, and physical safeguards to protect your information, including secure servers, encrypted data transmission, role-based staff access, routine security audits, and HIPAA-compliant procedures, though no internet-based system can be guaranteed to be completely secure. We do not sell or rent personal information and only share data when necessary with trusted third-party partners involved in billing, insurance, IT support, laboratories, or healthcare services; to comply with legal or safety obligations; to support your medical care; or to ensure secure website operations, and your phone number or SMS consent will never be used for third-party marketing. Our website may use cookies or similar technologies to enhance functionality and analyze usage, which you may control through browser settings, though some features may be affected if disabled. This site may contain links to third-party websites, and Broadway Family Clinic is not responsible for their content, privacy practices, or security; users are encouraged to review external privacy policies independently. Certain information collected may constitute Protected Health Information (PHI) under HIPAA and will be handled in accordance with federal and state laws, and this policy supplements, but does not replace, our official HIPAA Notice of Privacy Practices. Our website is not intended for children under 13, and we do not knowingly collect information from minors without parental consent; any such concerns should be reported immediately. Personal information is retained only as long as necessary for medical, legal, regulatory, or operational purposes and is securely destroyed when no longer required, and Broadway Family Clinic reserves the right to update this Privacy Policy at any time, with continued website use constituting acceptance of any changes. For questions or concerns regarding this policy or data practices, please contact Broadway Family Clinic at (346) 800-5148 or office@broadwaydoctor.com

At Broadway Family Clinic, we are committed to providing safe, respectful, and high-quality care for all patients receiving in-person or telehealth services, and we believe that understanding patient rights and responsibilities is essential to achieving the best possible care experience. Patients have the right to considerate, compassionate, and non-discriminatory care regardless of race, religion, national origin, gender, disability, age, sexual orientation, gender identity, or payment source, as well as the right to privacy and confidentiality of medical information under HIPAA, including access to medical records, knowledge of how information is used or shared, and the ability to request corrections or limitations as permitted by law. Patients have the right to informed consent, clear explanations of diagnoses and treatments, the ability to ask questions, seek second opinions, request a change of provider, refuse treatment within legal limits, and understand their financial obligations such as copays, deductibles, coinsurance, out-of-pocket maximums, and non-covered services. For telehealth visits, patients are entitled to secure, HIPAA-compliant services, disclosure of limitations of virtual care, and advance notice of applicable costs when possible. Patients are also responsible for providing accurate and complete medical and insurance information, following agreed-upon treatment plans or discussing concerns with their provider, treating clinic staff and other patients with respect, and complying with clinic policies. Financial responsibilities include timely payment of copays, deductibles, coinsurance, and balances, with telehealth visits carrying the same insurance obligations as in-office visits. Patients must provide at least 48 hours’ notice for appointment cancellations to avoid fees, understand that no-shows or late cancellations may result in charges or scheduling restrictions, and comply with medication and prescription policies, including allowing adequate time for refills and recognizing that controlled substances are closely monitored and that the clinic does not manage chronic pain or long-term controlled medication therapy. Telehealth participants are responsible for ensuring a private and secure environment, reliable internet access, identity verification if requested, and prompt payment of applicable fees. Patients should keep contact information current, use email for non-urgent communication, avoid unsecured channels for protected health information, and provide required documentation and fees for administrative requests such as work notes or forms. For questions or concerns regarding patient rights, responsibilities, or clinic policies, patients may contact Broadway Family Clinic at (346) 800-5148 or office@broadwaydoctor.com

Broadway Family Clinic is required by law to protect the privacy and security of your Protected Health Information (PHI) and to provide you with notice of our legal duties and privacy practices under the Health Insurance Portability and Accountability Act (HIPAA). We may use and disclose PHI for treatment, payment, and healthcare operations, as well as for purposes required or permitted by law, including public health activities, legal proceedings, and health oversight. Patients have the right to access and obtain copies of their medical records, request amendments to incorrect or incomplete information, request restrictions or confidential communications where applicable, receive an accounting of certain disclosures, and be notified in the event of a breach of unsecured PHI. This Notice applies to all records maintained by Broadway Family Clinic and may be updated from time to time, with revised versions applying to both existing and future information; patients may request a paper copy of this Notice or contact the clinic with questions or concerns at (346) 800-5148 or office@broadwaydoctor.com

The information provided on the Broadway Family Clinic website is intended for general informational and educational purposes only and does not constitute medical advice, diagnosis, or treatment, nor should it be relied upon as a substitute for professional medical evaluation or care. Use of this website does not establish a physician-patient relationship between you and Broadway Family Clinic or its providers, and medical decisions should always be made in consultation with a licensed healthcare professional who is familiar with your individual medical history and condition. You should not delay, disregard, or avoid seeking medical care because of information found on this website, and if you believe you are experiencing a medical emergency, you should call 911 or go to the nearest emergency room immediately.

Broadway Family Clinic offers telehealth services as a convenient option for certain medical consultations and follow-up care, and by scheduling or participating in a telehealth visit, you consent to the use of electronic communications and technology to deliver healthcare services. You understand that telehealth has potential benefits, including increased access and convenience, as well as limitations and risks such as technical difficulties, interruptions, reduced ability to perform physical examinations, and potential privacy risks despite the use of HIPAA-compliant systems. Telehealth services may not be appropriate for all conditions, and your provider may recommend an in-person visit when necessary; telehealth visits are not intended for emergencies and are subject to the same insurance requirements as in-office visits, including copays, deductibles, coinsurance, and non-covered services, and patients are responsible for ensuring a private setting, reliable internet connection, and timely payment of applicable charges.

Broadway Family Clinic is committed to ensuring that our website and services are accessible to all individuals, including those with disabilities, and we strive to provide an inclusive and user-friendly experience in accordance with applicable accessibility standards and best practices. We continuously work to improve website accessibility by designing content compatible with commonly used assistive technologies, maintaining clear navigation and readable text, and addressing accessibility concerns as they are identified; however, some content or third-party features may not fully conform to all accessibility requirements. If you experience difficulty accessing any part of our website or require accommodations, assistance, or alternative formats, please contact Broadway Family Clinic so we can promptly address your needs at (346) 800-5148 or office@broadwaydoctor.com